Customer Testimonials

Visited recently, and witnessed the GM berating and belittling a customer for finding an issue with the vehicle she had planned to purchase. I decided not to purchase from them. If that’s how you treat your customers during the stressful and exciting process of buying a vehicle, I want nothing to do with your company.

Dave provided really excellent customer service throughout the process. Very happy with our purchase

Our experience at Napleton Honda of Morton Grove was excellent. Our Sales Consultant, Jon Spinner, was very professional. My daughter bought a Honda Accord. Going through the process was easy. We stayed well informed the whole time. I highly recommend this dealership.

Bought a car from Svyat. He’s an honest and patient car salesman unlike others. Car purchasing was a breeze and will come back again!

We had a great experience buying our new Passport from Adam A. He was very knowledgeable and helpful with getting all our questions answered as we made our decisions before buying. Will return when it’s time to buy again!

We had an absolutely AMAZING experience purchasing our 2026 Honda Pilot, and a huge part of that experience was Jon Spinner! Jon was outstanding from start to finish. He was incredibly professional, patient, knowledgeable, and welcoming. What we appreciated most was that he never made us feel pressured or rushed into making a decision. Unlike the typical sales experience, there was absolutely no sales pressure. He took his time, gave us his full attention, patiently explained every detail, answered all our questions, and made sure we felt comfortable and confident throughout the entire process. The entire Honda dealership deserves recognition. From ... Read More

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Google - Oct 31, 2026

We had an absolutely AMAZING experience purchasing our 2026 Honda Pilot, and a huge part of that experience was Jon Spinner! Jon was outstanding from start to finish. He was incredibly professional, patient, knowledgeable, and welcoming. What we appreciated most was that he never made us feel pressured or rushed into making a decision. Unlike the typical sales experience, there was absolutely no sales pressure. He took his time, gave us his full attention, patiently explained every detail, answered all our questions, and made sure we felt comfortable and confident throughout the entire process. The entire Honda dealership deserves recognition. From the sales team, Higher management and to the finance department and everyone involved in between, every single person treated us with kindness, professionalism, and genuine respect. Everyone was extremely helpful, cooperative, and welcoming. Most importantly, they made sure we got exactly the vehicle we wanted! We couldn't be happier with our beautiful 2026 Honda Pilot and the overall experience. Jon, thank you for making this such a smooth, enjoyable, and stress free experience! You truly went above and beyond. We highly recommend Jon and this Honda dealership to anyone looking for an exceptional car buying experience. Five stars all the way! ⭐⭐⭐⭐⭐

Very helpful and I feel that I got a fair deal. Holly A. Was a rock star.

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Kris did an excellent job selling my son and I a new car. He made the buying process very simple and he was very professional throughout the experience.

Kris K. What a pleasure to work with. Couldn’t recommend anyone else to do business. Sold me a car with ease and was a joy to work with.

Best service all around ask for adam, hes the best!

Went to Napleton for a specific vehicle. Met with Dave. Enjoyed the test drive and went back two days later to finalize the sale. All issues were addressed in a timely manner.

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My wife and I had an excellent experience working with Kris K! He was friendly, professional, and prompt throughout the entire process. Also, prior to coming to the dealer we had a great experience working with Maria S over the phone on what we wanted. They both made everything easy and stress-free, answered all our questions, and kept us informed every step of the way. Their outstanding customer service and attention to detail really stood out. I truly appreciate the time and effort they put into making our car-buying experience a great one. I highly recommend Kris and Maria to ... Read More

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Google - Oct 27, 2026

My wife and I had an excellent experience working with Kris K! He was friendly, professional, and prompt throughout the entire process. Also, prior to coming to the dealer we had a great experience working with Maria S over the phone on what we wanted. They both made everything easy and stress-free, answered all our questions, and kept us informed every step of the way. Their outstanding customer service and attention to detail really stood out. I truly appreciate the time and effort they put into making our car-buying experience a great one. I highly recommend Kris and Maria to anyone looking for a smooth and enjoyable car-buying experience!

Just got my new car and Dave was very helpful. My family had a great experience

Kris K. was great to work with in getting a deal done.

My wife and I both test drove 5 different hybrid cars from 5 different car manufacturers and both liked the Honda CRV Hybrid Sport L the best. The salesman was Adam A who made us feel comfortable and not pressured to buy. Adam A asked what we liked and pointed us in the right direction. When we test drove the car a second time we asked for him specifically because we felt he was looking out for us and not to just make a sale. He located the color we wanted and less than a week we were taking our new car ... Read More

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Google - Oct 27, 2026

My wife and I both test drove 5 different hybrid cars from 5 different car manufacturers and both liked the Honda CRV Hybrid Sport L the best. The salesman was Adam A who made us feel comfortable and not pressured to buy. Adam A asked what we liked and pointed us in the right direction. When we test drove the car a second time we asked for him specifically because we felt he was looking out for us and not to just make a sale. He located the color we wanted and less than a week we were taking our new car home. Even after the sale he told us whatever you need come see me and he would take care of it. Ask for Adam A at Napleton Honda of Morton Grove he’s THE MAN!!! Great car - Great dealer - Great salesman

My husband and I looked at many vehicles to purchase at several dealers looking for a hybrid SUV, test drove all. We returned to Napleton Honda of Morton Grove and asked for Adam A who helped us the first time & test drove the CRV Hybrid sport L again We both really enjoyed this SUV it’s handling the hybrid feature the spacious interior etc. Adam A was wonderful to work with we specifically asked for him he was the only one I personally wanted to work with. Adam A was not pushy at all and easy to talk to, ... Read More

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Google - Oct 27, 2026

My husband and I looked at many vehicles to purchase at several dealers looking for a hybrid SUV, test drove all. We returned to Napleton Honda of Morton Grove and asked for Adam A who helped us the first time & test drove the CRV Hybrid sport L again We both really enjoyed this SUV it’s handling the hybrid feature the spacious interior etc. Adam A was wonderful to work with we specifically asked for him he was the only one I personally wanted to work with. Adam A was not pushy at all and easy to talk to, he is down to earth, we felt comfortable to work with him. He was able to locate the CRV Hybrid Sport L SUV in the color we wanted and was able to get it to the dealership for us in less than a week. We could have gone to any other dealership but Adam A. helped seal the deal.

I had a wonderful experience at Napleton Honda. Fabulous staff. Worked with a wonderful sales person, Adam A. Was extremely patient and so knowledgeable about the car I purchased. Looking for a great place to purchase a car, go see Adam A.

My first CR-V!!! Adam A was amazing to work with!!!! Go and get you your new car!!

I recently leased a vehicle at Napleton Honda in Morton Grove, and it was a very pleasant experience. Great customer service from the staff, especially the sales representative, Adam A; who made the entire process go smoothly, without any hassle! I highly recommend Napleton Honda in Morton Grove, and if you happen to stop by, ask for Adam A!

I would steer clear of this dealership. I inquired about a lease, and they came back with a mothly payment quote that was highly questionable. I immediately called it out, and one of their sales reps tried to argue with me via text message. I called to speak to their manager to address this employee attempting to bully me. The manager was actually worse, and tried to defend his employees deplorable behavior. This dealership tries to pack a lot of dealer mark up scams into their quotes, and get very volatile and angry when you question or call them out. ... Read More

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Google - Oct 26, 2026

I would steer clear of this dealership. I inquired about a lease, and they came back with a mothly payment quote that was highly questionable. I immediately called it out, and one of their sales reps tried to argue with me via text message. I called to speak to their manager to address this employee attempting to bully me. The manager was actually worse, and tried to defend his employees deplorable behavior. This dealership tries to pack a lot of dealer mark up scams into their quotes, and get very volatile and angry when you question or call them out. Thankfully I was able to find an honest dealership that I signed off with a $100 less payment of what this one offered. They are highly unprofessional and try to bully when you call them out. They offer zero transparency and instead of being professionals, they try to berate you. Please be aware of this, do your research, and look elsewhere.

Dave was very friendly and my family and I had a great experience with him.

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My wife and I just purchased our new Honda Pilot from Napleton Honda of Morton Grove and had an excellent experience. It started with a very transparent price quote given to us online by Andrew. When we arrived at the dealership, we were greeted by several employees. We had the opportunity to work with Blake, our sales consultant. Blake was welcoming, honest, and very patient. He went above and beyond to make sure we were satisfied with our purchase. Dean in the finance office was thorough in explaining our contract and warranties. I would definitely recommend this dealer to anyone ... Read More

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Google - Oct 24, 2026

My wife and I just purchased our new Honda Pilot from Napleton Honda of Morton Grove and had an excellent experience. It started with a very transparent price quote given to us online by Andrew. When we arrived at the dealership, we were greeted by several employees. We had the opportunity to work with Blake, our sales consultant. Blake was welcoming, honest, and very patient. He went above and beyond to make sure we were satisfied with our purchase. Dean in the finance office was thorough in explaining our contract and warranties. I would definitely recommend this dealer to anyone looking to make a purchase.

Thanks to Kris, great service and a great purchase!

I worked with Adam who was straightforward and honest.

We bought a beautiful pre-owned Pilot today. This was our first time at Napleton and couldn’t be happier with our experience. We worked with Kris who was very knowledgeable about the car. Kris helped us work out a deal and Martha had the paperwork done efficiently. Great job Kris and Martha! Thank you for your help!

Adam was great - quick and easy!!

Jon Spinner was great. Super thoughtful and helpful. My whole experience at Napleton was great and easy.

Kris was funny, quick, and professional

Traded in my Tacoma for a brand new Passport. The process couldn’t be any easier with Daniel. Daniel was extremely honest, helpful, and patient throughout the process. He made sure that I was able to get the color I wanted on the Passport even though Napleton did not have any in stock. I strongly encourage anybody interested in a new Honda to visit Daniel at Napleton.

Worst car-buying experience I've ever had. Unfortunately, our sales representative, Blake, provided extremely poor customer service. His attitude and lack of consideration for our time were disappointing. At one point, I explained that my partner needed to leave for work and that we had been told the process would not take so long. His response was, "Well, y'all won't be getting a car then." I found that comment unprofessional and disrespectful. We ultimately purchased a used Jeep Grand Cherokee that had apparently been sitting on the lot for several months. Before completing the purchase, I ... Read More

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Google - Oct 21, 2026

Worst car-buying experience I've ever had. Unfortunately, our sales representative, Blake, provided extremely poor customer service. His attitude and lack of consideration for our time were disappointing. At one point, I explained that my partner needed to leave for work and that we had been told the process would not take so long. His response was, "Well, y'all won't be getting a car then." I found that comment unprofessional and disrespectful. We ultimately purchased a used Jeep Grand Cherokee that had apparently been sitting on the lot for several months. Before completing the purchase, I noticed the Auto Start/Stop warning light was on and brought it to Blake's attention. He said he would have the vehicle checked by service, but instead he simply drove it around the parking lot until the light turned off. The very next morning, both the Check Engine light and the Auto Start/Stop warning light came on again. I immediately emailed Blake, but received no response. I later brought the vehicle in for service and was told the warning was caused by putting fuel in the vehicle while it was running, which never happened. I was then advised to use premium fuel and drive through the existing tank of gas. Before we could even do that, the warning lights returned. When I brought the vehicle back for another inspection, I was suddenly told the repairs could cost approximately $2,000. Because we had owned the vehicle for about three weeks, the dealership claimed the issue was now our responsibility. I strongly believe the problem existed before the purchase and that it was overlooked or ignored during the initial inspection. The current diagnosis of an EGR valve issue and radiator leak only reinforces those concerns. I genuinely believed purchasing a vehicle from a suburban dealership would lead to a better experience, but unfortunately that was not the case. Between the poor communication, lack of accountability, and unresolved mechanical issues, I cannot recommend this dealership to others!

Best experience I’ve ever had at a dealership. I would also like to give a shout out to Dave for helping my daughter trade in her vehicle. Thank you Dave!

I would like to thank Dave for the nice experience on trading in my car. I was a little worried at first but he made the process very smooth and fast and he did not pre pressure me on anything. Very kind man come see Dave if you guys are trading in or buying a car 🙂

Always an adventure buying a car. Chris made it a good experience and has been honest and straightforward all the way through the process. Working on a few after items and he has been very communicative and helpful.

See Kris for a great deal !

Bought a used car here. They pushed expensive extended warranty on me which I bought. Come to find out the company they paid for my extended warranty had closed 28 days prior to them selling it to me. They never apologized or owned up to their mistake. I had to cancel it through them and am still waiting until they pay it to my loan since it was paid upfront. They sold me a car with a failed transmission that they said they had did a 5 point inspection on that ia going to coat $7,000 -10,0000 Never will buy from a Napleton ... Read More

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Google - Oct 20, 2026

Bought a used car here. They pushed expensive extended warranty on me which I bought. Come to find out the company they paid for my extended warranty had closed 28 days prior to them selling it to me. They never apologized or owned up to their mistake. I had to cancel it through them and am still waiting until they pay it to my loan since it was paid upfront. They sold me a car with a failed transmission that they said they had did a 5 point inspection on that ia going to coat $7,000 -10,0000 Never will buy from a Napleton dealership again!

Probobly the worst experience i have ever had with a dealership i drove 3 hours to go look at a 2020 civic si that the dealer had listed as used but in great shape I was even told it went thru the shop and was inspected but when I arrived and test drove the vehicle you could clearly tell the vehicle had impacted something before the alignment was off the passenger side running board was drywall screwed in and barely hanging on Almost every single warning lights you could imagine was lit up on the dash board And then the salesmen got ... Read More

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Google - Oct 19, 2026

Probobly the worst experience i have ever had with a dealership i drove 3 hours to go look at a 2020 civic si that the dealer had listed as used but in great shape I was even told it went thru the shop and was inspected but when I arrived and test drove the vehicle you could clearly tell the vehicle had impacted something before the alignment was off the passenger side running board was drywall screwed in and barely hanging on Almost every single warning lights you could imagine was lit up on the dash board And then the salesmen got a attitude with me because I didn't want to buy the car because of the condition it was in and instead tries to sell me a brand new 2026 civic si for $10000 outside my budget which I refused I then leave and they continue to reach out to me to try to sell me this car and end up being very disrespectful and unprofessional via text message when I refuse to buy it

We had an appointment to look at a used pilot and were introduced to Dave. Totally painless experience and we were in and out in only a couple hours

We had an appointment to look at a used pilot and were introduced to Dave. Totally painless experience and we were in and out in only a couple hours

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Great experience with Dave. Very helpful and personable

Very nice service, worked with Adam, very professional. Got us sorted with the car we need. They worked with us to ensure a competitive price and a satisfied customer! out of hot chocolate though 😞😂

We had an appointment and the vehicles were aside waiting for us when we made our decision based on great information given by our salesperson Ash the deal was struck very quickly thanks to Ash and Shanon . Thank you for the prompt service and no haggling great people to deal with here made it worth the hour drive to deal with them

They responded to the Consumer Reports buying program with alacrity. We set an appointment and spent the afternoon exploring the CRV Hybrid options with Holli Abbasi. Much to our surprise, we drove home in a new CRV Hybrid at a fair price, fair trade in and an excellent 3 year rate. Yes, all the dealer extras were on the table and we passed on them with a caveat that we might revisit the service programs. Holly and staff were super efficient with paperwork and helpful in orienting us on all the technology in this car and sorting the infotainment system with ... Read More

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Google - Oct 16, 2026

They responded to the Consumer Reports buying program with alacrity. We set an appointment and spent the afternoon exploring the CRV Hybrid options with Holli Abbasi. Much to our surprise, we drove home in a new CRV Hybrid at a fair price, fair trade in and an excellent 3 year rate. Yes, all the dealer extras were on the table and we passed on them with a caveat that we might revisit the service programs. Holly and staff were super efficient with paperwork and helpful in orienting us on all the technology in this car and sorting the infotainment system with our I Phones. Have not used their service dept as yet, but they will be installing my trailer hitch next week. Overall expectations exceeded.

They helped me buy a great car. Svyat was incredibly helpful.

Very disappointing experience! Poor transparency about extra charges and optional products. I have been chasing management for months for my refunds. Customer service is frustrating, and my concerns remain unresolved. if by mistake buying from there then carefully review every document before signing because mr dean will not show you anything . I was keep following with cancellation department , mr Dean mr mike they even do not response your emails. NOT NOT NOT recommend this place at all .

I was very pleased with my experience here I was assisted by Kris he helped me out a with what I was looking for & I would recommend him to anyone!

Kris was so amazing! A very helpful and handsome man 😼Secured a car thanks to him, thank you!

Kris was great to work with. He met us at the door and listened to what we needed. We made a great deal and I feel like we are going to be happy with Napleton Honda Morton Grove.

Had a great experience with Dave. He made the process seamless and helped me find a better fit than I could’ve expected. Would recommend stopping by here if you’re shopping for a car!

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It was great experience working with Darryl.

10 out of 10 service Crystal, Javier and David We’re excellent and easy to work with

The best place! Napleton's employees are very friendly, helpful, and very honest about the service they provide.

It was a great experience with Darrly. He understood everything without saying much about our requirements.

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Very poor customer service. I've been trying to cancel my extended warranty for a long time, but my calls and emails are ignored. Completely unprofessional and frustrating. I would not recommend this dealership.

I had a great experience working with Svyat when purchasing my Honda CR-V. He made me feel comfortable throughout the entire process, answered my questions, and helped me find a great vehicle at a fair price. He was professional, helpful, and easy to work with. I highly recommend Svyat to anyone looking to purchase a vehicle!

Had a great experience buying our car thanks to Emad and Martha. Both were super helpful, patient, and easy to work with throughout the entire process. They made sure everything went smoothly, answered all our questions, and took the time to make sure we were taken care of. You can tell they genuinely care about their customers and want to make the experience a good one. Really appreciate all their help and would definitely recommend asking for Emad and Martha if you’re looking to buy a car! 10/10

Mazen and Chris helped me a lot with the car sales process. They were very attentive and made sure everything was in order!

I came in to get a complimentary recall taken care after scheduling a date and time for it. I get there, they take my car in, and then spend about an hour doing a vehicle inspection and call me afterwards to let me know the part to address the recall wasn’t available. When I came back to the front desk, the conversation quickly switched from the recall to the “recommended” vehicle services that stemmed from the inspection. I never asked for the vehicle inspection, and they never let me know that the part wasn’t available beforehand. Instead, I ... Read More

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Google - Oct 7, 2026

I came in to get a complimentary recall taken care after scheduling a date and time for it. I get there, they take my car in, and then spend about an hour doing a vehicle inspection and call me afterwards to let me know the part to address the recall wasn’t available. When I came back to the front desk, the conversation quickly switched from the recall to the “recommended” vehicle services that stemmed from the inspection. I never asked for the vehicle inspection, and they never let me know that the part wasn’t available beforehand. Instead, I had to wait as long as I did only for them to try to push service sales on me. Looking back, I was way too polite to the service desk person and should have given them a piece of my mind. Why should I pay this dealership for service when they gave me a terrible experience for something meant to be complimentary?

Deal

Good experience.

Terrible experience. I came in at 9:00 AM for a simple flat tire repair. For the first two hours, nobody gave me any clear update. Then I was told it would take another 60 minutes, and I still had to keep waiting. If a simple repair is going to take several hours, customers should be told from the beginning. People have jobs, appointments, and plans. Keeping someone waiting for hours without proper communication is unacceptable. Very poor communication and extremely disappointing service.

Buyer beware! Helped my sister to purchase a used vehicle from this dealer. Settled on a price that needed to be a certain amount out the door and to include everything such as taxes, license, registration, etc. Not one dollar over settled price. Needless to say, they charged $302 over the settled price claiming that the car was already at the lowest point the dealer could go. Not my problem. The salesman, my sister and myself agreed on a set number out the door. This dealership pulled a sneaky one and did not honor the agreed dollar amount. So as you ... Read More

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Google - Oct 3, 2026

Buyer beware! Helped my sister to purchase a used vehicle from this dealer. Settled on a price that needed to be a certain amount out the door and to include everything such as taxes, license, registration, etc. Not one dollar over settled price. Needless to say, they charged $302 over the settled price claiming that the car was already at the lowest point the dealer could go. Not my problem. The salesman, my sister and myself agreed on a set number out the door. This dealership pulled a sneaky one and did not honor the agreed dollar amount. So as you can see the dealer responded and I did reach out to the dealership over a week ago. I spoke with a gentleman that said he would look into my issue and call me back later that day. I have waited over a week for him to call me back. I guess he has no intentions of calling me back about resolving this complaint. So once again I would not recommend this dealership as they do not keep their word.

Emad Ghaly is a very nice and patient salesperson. I will recommend him to my friends in the future.

Fast, professional experience

I had an exceptional car-buying experience at Napleton Honda in Morton Grove, all thanks to Svyat! From the moment I walked in, he was welcoming, professional, and genuinely listened to what I was looking for. He never made me feel pressured and was extremely transparent throughout the entire process. Svyat went above and beyond to make sure I got the right vehicle and the best deal possible. If you’re shopping for a Honda, go see Svyat—you won't be disappointed!"

They never answer the phone

I had made an appointment to test drive a vehicle. They confirmed that the vehicle was ready on the same day. I drive all the way down from Deerfield to view it and they couldn't find the keys. Then they told me the car was offsite getting detailed and wouldn't be available for 1-2 more days. No apologies from the sales manager. Sloppy customer service and unprofessional sales team.

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I had made an appointment to test drive a vehicle. They confirmed that the vehicle was ready on the same day. I drive all the way down from Deerfield to view it and they couldn't find the keys. Then they told me the car was offsite getting detailed and wouldn't be available for 1-2 more days. No apologies from the sales manager. Sloppy customer service and unprofessional sales team.

Very bad experience from this service center. Do not trust these people. This is the first time with this dealer for service and won't be back again. If you do any service, please make it in writing before you order any service at this dealer. Do not recommend.

THEY RISKED ME and MY GRANDCHILDREN’s SAFETY AND CALLED IT A "SMALL MISTAKE" While driving my 2015 Civic, my car suddenly showed: CHECK BRAKE SYSTEM, CHECK ABS SYSTEM, CHECK VSA SYSTEM ( photo 1). I took it immediately to Napleton Morton Grove Honda. They said they would do a diagnostic inspection, they kept my car all day-no updates, no returned calls. Next day, they charged me $500 (photo 2) for unnecessary work and said "Everything is fine, safe to drive". 5 minutes after I left Napleton Honda, with my grandchildren in the car, the same brake failure warnings came back on. ... Read More

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Google - Sep 25, 2026

THEY RISKED ME and MY GRANDCHILDREN’s SAFETY AND CALLED IT A "SMALL MISTAKE" While driving my 2015 Civic, my car suddenly showed: CHECK BRAKE SYSTEM, CHECK ABS SYSTEM, CHECK VSA SYSTEM ( photo 1). I took it immediately to Napleton Morton Grove Honda. They said they would do a diagnostic inspection, they kept my car all day-no updates, no returned calls. Next day, they charged me $500 (photo 2) for unnecessary work and said "Everything is fine, safe to drive". 5 minutes after I left Napleton Honda, with my grandchildren in the car, the same brake failure warnings came back on. I drove straight back. They kept my car SECOND full day-again, no updates no calls. At the end of the day, I had to go in person again. This time they said the VSA-ABS module needed to be replaced and quoted $3150. When I asked how they could tell me it was safe yesterday, they simply said ‘we made a small mistake’. I asked for a refund of the $500 since it hadn’t fixed anything. They refused and they didn’t make any effort to fix their own mistake. I left and got it properly fixed elsewhere for $2350 all-in. A dealer that misdiagnoses a brake failure, sends you home in an unsafe car with your grandkids, charges you for it, and calls it a ‘small mistake’ is noıt a place I can ever trust. I would never recommend Napleton Honda service.

Great experience from start to finish. Friendly staff, transparent pricing, smooth process, and excellent customer service. Highly recommended!

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Holly is knowledgeable, patient and helpful. I had a very enjoyable experience buying my new car.

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The most horrific business out there. have been trying for an hour to get in touch with someone.

Best sales person ever. All straight all professional. Best experience. I sincerely highly recommend this place and especially the sales person

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⛔️⛔️⛔️ Be careful when buying a new Honda Odyssey. I do not recommend it!!!. I bought a new Honda Odyssey Elite three months ago. It has been in service for a month. Three defects were found. They fixed it and again the same two problems! How is this possible??? Look at the invoices and the work that was already done on my three-month-old car before buying it!!!

1-star review – Honda Napleton of Naperville / Grove Avoid Brittney Cajigas at all costs. Went in for routine service and the whole experience felt off. She kept pushing side work outside the dealership, offering to “handle it herself cheaper” after hours like it was no big deal. When I said I wanted everything done through the official shop with proper paperwork and warranty coverage, she got defensive and the communication went downhill fast. Felt like she was more interested in pocketing cash jobs on the side than doing the actual work through Honda channels. Zero transparency, zero professionalism. Ended up taking ... Read More

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Google - Sep 5, 2026

1-star review – Honda Napleton of Naperville / Grove Avoid Brittney Cajigas at all costs. Went in for routine service and the whole experience felt off. She kept pushing side work outside the dealership, offering to “handle it herself cheaper” after hours like it was no big deal. When I said I wanted everything done through the official shop with proper paperwork and warranty coverage, she got defensive and the communication went downhill fast. Felt like she was more interested in pocketing cash jobs on the side than doing the actual work through Honda channels. Zero transparency, zero professionalism. Ended up taking my business elsewhere and won’t be back. Dealership should clean this up before it becomes a bigger problem.

Very bad experience with a used purchase. I purchased a used Jeep Wrangler back in March, that I never actually had until August. The day after purchasing, the check engine light came on. I had to bring it back three times before they got it fixed. Most of the time if I didn't call for an update, I was left in the dark. On top of all that, when I finally got it back, I ran it for an oil change (God forbid they do one after having it for five months) and there was no oil in it. ... Read More

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Google - Sep 2, 2026

Very bad experience with a used purchase. I purchased a used Jeep Wrangler back in March, that I never actually had until August. The day after purchasing, the check engine light came on. I had to bring it back three times before they got it fixed. Most of the time if I didn't call for an update, I was left in the dark. On top of all that, when I finally got it back, I ran it for an oil change (God forbid they do one after having it for five months) and there was no oil in it. I had to pay to have the engine treated. On the sales side now, Jon lied to me about how much my trade in was being bought for by $450 dollars. He also said that I had an extended warranty that would cover new tires after I pointed out how worn they were and the pressure sensor was on. He said the warranty would cover it if I waited a few months and reported it. None of this is true. When I went in person to talk to a manager I was brushed off and made a joke to about buying another car from this place. The only positive thing I can say is they gave me a loaner while trying to fix my Jeep. Which by the way, they eventually sent somewhere else to get fixed. There's more, but you should get the point by now.

So so disappointing. We purchased a car for our daughter here a few months ago because they quoted us a great price over the phone. When we got there, the sales person said they had "priced the wrong model" and that the price would be higher. We discussed/haggled and finally got them to honor their price 3 hours later. We should have left but had invested a lot of time in this transaction already. Fast forward, the car is only 5 months old, and the key fob broke. Our daughter took it in and they said it was unfixable ... Read More

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Google - Sep 1, 2026

So so disappointing. We purchased a car for our daughter here a few months ago because they quoted us a great price over the phone. When we got there, the sales person said they had "priced the wrong model" and that the price would be higher. We discussed/haggled and finally got them to honor their price 3 hours later. We should have left but had invested a lot of time in this transaction already. Fast forward, the car is only 5 months old, and the key fob broke. Our daughter took it in and they said it was unfixable and would cost $250 to get a new one. So - we drove over to Muller Honda in Highland Park and sure enough, the service manager popped the key back in, fixed it in 3 minutes and did not charge us. Napleton, you have lost a customer for life. Muller, you'll be performing all our service from now on. Thank you! Wish we had purchased the car from them as well. Buyer beware...

I wanted to make a deal over the phone & they kept saying that me being in person is better I’m not driving almost 2 hours away just to not have a agreement! Or just sit there with pushy sales people …. & top that off I wanted exact numbers so I can bring the exact check

I bought a few cars from this place before when it was castle. I recently worked with Dave and had a great experience. Smooth process

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Big thank you to Dave for making my Kia Sorento purchase such a great experience! He was professional, helpful, and made everything so easy from beginning to end!

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I recently purchased my Hyundai Genesis from this dealership, and I was very pleased with the excellent service. Dave is a very friendly and attentive person. Thank you for all your help!

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So this is a review regarding the electric chargers at this dealership… I am finding this to be the case with other dealerships as well. They do not like you to charge your car at the dealership. So what you’ll find is most of the dealerships will block the charges by parking other cars there. In this case, they have parked their rental cars in front of all the charging stations to prevent electric car owners from using the chargers. So they love to sell electric cars, but They just don’t like to allow their customers to use ... Read More

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Google - Aug 21, 2026

So this is a review regarding the electric chargers at this dealership… I am finding this to be the case with other dealerships as well. They do not like you to charge your car at the dealership. So what you’ll find is most of the dealerships will block the charges by parking other cars there. In this case, they have parked their rental cars in front of all the charging stations to prevent electric car owners from using the chargers. So they love to sell electric cars, but They just don’t like to allow their customers to use the chargers on site.

Unfortunately very bad experience from this dealer

I brought my car in for maintenance and oil change. They also adjusted tire pressure. When I got home (20 minute drive on main road) my passenger side tires (front and back were flat). They were fine when I took them in. I had car taken to repair shop same day and they said the valves were bent/damaged which striped the tire interior. No exterior damage. Needed new tires. The only place this could have happened was the dealer. I called the dealer and explained. They denied any accountability though could not explain what else could have caused the problem.

I had a terrible experience after buying a new Honda CR-V 2026. Once the paperwork was finalized, they informed me that the car's second key had been misplaced and asked me to come back the next day to collect it. However, the following day, I received a call stating that the key couldn't be found, so I would have to bring the car in the next week to get a new one made. During my second visit—when I went to get the car serviced and have the Honda recall repair done—the necessary equipment wasn't available. I ... Read More

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Google - Aug 14, 2026

I had a terrible experience after buying a new Honda CR-V 2026. Once the paperwork was finalized, they informed me that the car's second key had been misplaced and asked me to come back the next day to collect it. However, the following day, I received a call stating that the key couldn't be found, so I would have to bring the car in the next week to get a new one made. During my second visit—when I went to get the car serviced and have the Honda recall repair done—the necessary equipment wasn't available. I had specifically mentioned the need for the recall repair when booking the appointment; they should have informed me then that the equipment was unavailable at the time. This was my third terrible experience. I dropped the car off for a recall service at 10:30 AM. When I checked with the service manager an hour later, I was told a software update was in progress. Three hours later, I asked again, and was told the same thing—that the software update was still underway. However, when I checked the parking area, I saw that no work had actually been done—neither the software update nor the tire recall work. The service center staff had been giving me false information. I pointed out that the car was just sitting there waiting, so why were they claiming a software update was happening? I told them I was running late and didn't want to get the recall done there. They insisted on doing the update, stating that if any issues arose because of it, the service center would bear no responsibility. I said I would get the recall done at a different service center, but they insisted that they had to perform the update. Eventually, I was forced to leave the car there against my wishes. I will never go back there again.

Service is bad. Next time I go somewhere else.

Stopped in for questions with service department. Very arrogant folks. Even if they could help me,vid go elsewhere.

I purchased a 2026 Equinox RS from them. I wasn't sure I liked the vehicle and proceeded to walk away three times. Then the finance guy, Dean, came out to tell me I got a good rate on the vehicle, but I still wasn't sure I wanted to purchase. During the conversation, he mentioned he would throw in Gap Coverage at no cost to me, and so I decided that was a good deal. My fiance was witness and heard the same thing. I signed the paperwork and trusted him only to find out a few days later, that ... Read More

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Google - Aug 11, 2026

I purchased a 2026 Equinox RS from them. I wasn't sure I liked the vehicle and proceeded to walk away three times. Then the finance guy, Dean, came out to tell me I got a good rate on the vehicle, but I still wasn't sure I wanted to purchase. During the conversation, he mentioned he would throw in Gap Coverage at no cost to me, and so I decided that was a good deal. My fiance was witness and heard the same thing. I signed the paperwork and trusted him only to find out a few days later, that I was lied to. I was charged $1500 for the Gap Coverage. I emailed him and he said it could be canceled, but I would appreciate honesty and following on their word, because that was what sold me the vehicle to begin with. I was definitely scammed. Poor experience by far.

I had such a wonderful experience, we were bummed that the car we wanted was just sold, but Adam A. (Sales associate) was super helpful in finding us a similar car. Everything was so smooth. We are super happy with our car and can not say enough about our experience. When you go look for Adam A!!

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One of the worst customer service by the Manager. He does have bare minimum manners to address his customer. I petty you and also wish you could learn some manners how to behave.

I went here today for oil change and the lady told me it would take 30 minute- 1 hour. She spent more then 2 hours doing nothing and just walking around she was also speaking to us in a very rude manner and I came here all the way and I was late for work, after an hour I asked her if it was ready and she was talking very rude and saying no even thought it had been more than one hour as she said then it took even longer by this time it had been 2 hours for an oil change. She ... Read More

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Google - Aug 10, 2026

I went here today for oil change and the lady told me it would take 30 minute- 1 hour. She spent more then 2 hours doing nothing and just walking around she was also speaking to us in a very rude manner and I came here all the way and I was late for work, after an hour I asked her if it was ready and she was talking very rude and saying no even thought it had been more than one hour as she said then it took even longer by this time it had been 2 hours for an oil change. She wasn’t giving us the key of our car and kept saying she didn’t care and was just straight but being rude. This is the type of customer service you guys represent? Horrible. Even if it takes time there is a way to tell customers she has horrible customer service and is rude to customers I would never go back here and suggest you don’t either they don’t know what they are doing and take way too long it’s a waste of time better to get it done somewhere else.

We drove our child in this van for a week with a 2nd row seat that wasn't secured to the floor — a defect this dealership's own paperwork shows they identified and then failed to fix before certifying and selling us the car. We purchased a Certified Pre-Owned Honda Odyssey here on 8/10/26. During the test drive, the salesman couldn't get the 2nd row seat to latch to the floor, and it was pulled for repair — we were told it would be ready the next day. It wasn't returned until 8/17. When we checked it, it still wasn't ... Read More

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Google - Aug 10, 2026

We drove our child in this van for a week with a 2nd row seat that wasn't secured to the floor — a defect this dealership's own paperwork shows they identified and then failed to fix before certifying and selling us the car. We purchased a Certified Pre-Owned Honda Odyssey here on 8/10/26. During the test drive, the salesman couldn't get the 2nd row seat to latch to the floor, and it was pulled for repair — we were told it would be ready the next day. It wasn't returned until 8/17. When we checked it, it still wasn't latching correctly, and we discovered the other 2nd row seat had the same problem. We stopped driving the van immediately. I found the cause myself: the seat mounting plates had been installed backwards. The dealership repaired this quickly once I brought it in and identified the issue. That part of the process worked. What followed did not. I requested the CPO inspection records and found that the dealership's own service documentation from 6/27 (the day the van came in on trade) shows the 2nd row seat frames, transmission fluid, brake fluid, and engine belts all failed inspection — and were voided without being repaired or reflected on the invoice. Despite this, the 182-point CPO certification checklist I was eventually given shows all of these items as passing, and is dated 8/29/26 — over two weeks after I purchased the van and after I had already raised the seat issue in writing. When I asked why, I was told paperwork is "dated to end of month due to process," which doesn't explain a certification document being signed off after delivery and after a customer complaint. I stayed in ongoing contact with the dealership's General Sales Manager through mid-September, requesting an explanation for the certification date and an independent inspection at their expense. They declined to cover an outside inspection, offering only to redo it in-house. When I pressed specifically for an explanation of why the 6/27 service paperwork and the 8/29 certification checklist showed inconsistent results for the same inspection, communication stopped entirely. I followed up by email and phone on 9/15, 9/22, and 9/25 with no response. In the meantime, I had the van independently inspected myself. That inspection found: Front tire tread depth measuring approximately 2/32", well below the 5/32" minimum required by Honda's own CPO standard — yet marked as passing on the certification checklist I was given. An oil filter that did not match the OEM part number listed on the dealership's own invoice as having been replaced. Concerns from the inspecting mechanic about whether the wiper blades and engine oil had actually been replaced, based on their condition. I opened a case with American Honda corporate on 9/4/26 regarding the certification discrepancies, which remains open. The individual seat repair was handled competently once identified. But the certification paperwork for this vehicle does not match the dealership's own service records, an independent inspection found further discrepancies between what was certified and the vehicle's actual condition, and communication from the dealership stopped entirely once I asked for an explanation. Based on this experience, I would recommend future buyers avoid this dealership entirely, and would not trust a CPO designation from this location without independent verification.

I've had a the worst experience ever with Napleton Honda in Morton Grove dealership DO NOT GO THERE PERIOD! They trying to rip you off as quick as possible without any reasonable negotiation salesman Darill and finance manager Charlie as well as the other financing manager forgot his name but this is truly the worst place to look for a deal on Honda cars they feel so entitled like they selling Ferraries over there,I am glad that I got a deal and bought a new car at Auto Nation Honda in Des Plaines dealt with some very nice ... Read More

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Google - Aug 10, 2026

I've had a the worst experience ever with Napleton Honda in Morton Grove dealership DO NOT GO THERE PERIOD! They trying to rip you off as quick as possible without any reasonable negotiation salesman Darill and finance manager Charlie as well as the other financing manager forgot his name but this is truly the worst place to look for a deal on Honda cars they feel so entitled like they selling Ferraries over there,I am glad that I got a deal and bought a new car at Auto Nation Honda in Des Plaines dealt with some very nice and reasonable people that listens to you and tried really hard to make it happen

My salesman, Dave was phenomenal. He got me what I wanted in my price range. I had a concern and he got it solved immediately. Please go and and get your car now. What are you waiting for.

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Went in to get my passenger side window checked out on my 2024 odyssey since it was getting stuck when imput it up, they charged me 400$ and told me they checked it out and “cleaned the door panel” bc it was filled with debris and leaves. The window still has the same problem. And and the vehicle is still under warranty. Dont go to them for service they are scammers